Rohan Lukhoo

IT Officer (HOD) @ IFCM LTD Freelance Web Designer Freelance IT Technician |

Years of Experience
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Company Projects
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Freelance Projects
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Achievements
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About

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Hobbies & Interest
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Industrial Finance Corporation of Mauritius (IFCM)

Aug 2022 – Jan 2024

  • Diagnose and resolve IT issues, install/configure hardware, software, and networks.
  • Implement Cloud Services, Factoring, Leasing, Accounting, and Payroll software.
  • Administer Cloud Servers, PBX, Firewall, Network, Backup Software, and Endpoint Protection.
  • Deploy, maintain, and improve IT systems; report system issues to vendors.
  • Monitor Microsoft 365 Security, Anti-Virus scans, and backup jobs daily.
  • Prepare technical specifications for hardware/software acquisition.
  • Set up, maintain, and modify user accounts, profiles, and passwords.
  • Log and track system/process issues; perform system procedures as needed.
  • Record IT equipment in asset management log; ensure compliance with standards.
  • Respond to IT service issues, queries, and requests promptly.
  • Monitor, manage, and maintain computer systems and networks.
  • Coordinate with suppliers for IT equipment repairs/maintenance.
  • Ensure adherence to ICT policy and procedures; implement automation to reduce manual tasks.
  • Test and evaluate new technologies; ensure data and network security.
  • Provide technical support; recommend hardware and software purchases.

Ministry of Finance, Economic Planning & Development

Aug 2020 – Present

Duties:
○ Assisting closely the Senior System Analyst, Assistant System Analyst and Computer Support Officer in their daily duties.
○ Managing contents in the Ministry of Finance’s Website
○ Ensuring the smooth running of IT infrastructure and services.
○ Ensuring that backup is made regularly.
○ Managing & Monitoring Wired & Wireless Network Infrastructures.
○ Providing support and general technical guidance to end users.
○ Troubleshooting and resolving IT Issues.
○ Maintain updated equipment inventory for tracking purposes.

Jan 2022 – Present

○ Simple WordPress website design & development for small freelance businesses and personal sites for individuals.

 

IQ EQ Global Business (Mauritius) Ltd

Mar 2020 – Aug 2020

Duties:

○ Management of Incident and Service Request Tickets.
○ Take ownership, Manage and Maintain IT Equipment Inventory.
○ Troubleshoot and resolve local users and IT Infrastructure issues.
○ Assist with the installation, configuration, patching of IT Hardware and Software.
○ Provide Training and Knowledge sharing amongst the IT Team Members and end users.
○ Create user manuals and documentation of IT Systems and Software.

Inovus Ltd

Oct 2019 – Dec 2019

Duties:

Deploying Sophos Endpoint Antivirus for the Government in various Ministries and Departments.
Tasks:
○ Uninstalling outdated/expired Antivirus Software.
○ Configuring installer settings to install Sophos Endpoint Security.
○ Configuring IP Addresses, Firewalls, Proxy Settings when required.
○ Troubleshooting & Fixing errors on the user’s computer when required.

Home

Dec 2016 – Present

Main Tasks:
○ PC & Laptop Repairs, Upgrades, Cleaning & Maintenance.
○ Consoles (PS4, PS5, Xbox) Servicing.
○ Custom PC Build on request.
○ Windows OS and Software installation.
○ Providing IT Solutions via telephone, and chats when required.
○ Liaising with vendors to obtain replacement hardware parts.
○ Troubleshooting to resolve hardware and software issues.

Check out my LinkedIn profile

Experience

Education

  • BSC (HONS) WEB AND MULTIMEDIA DEVELOPMENT
    University of Mauritius, Réduit/Ebene
    Second Class Honours in the First Division (2 : 1)
    2016 - 2019
  • HIGH SCHOOL CERTIFICATE (HSC)
    Goodlands SSS (Boys), Réunion Maurel, Petit Raffray.
    Result: PASS
    2014 - 2015
  • SCHOOL CERTIFICATE (SC)
    Goodlands SSS (Boys), Réunion Maurel, Petit Raffray.
    Result: PASS | Aggregate: 38
    2008 - 2013
  • INTERNET AND COMPUTING CORE CERTIFICATION (IC3)
    Universal ICT Education Programme National Computer Board (NCB)
    2010

Certificates

Skills​

Soft Skills
Technical Skills & Knowledge
IT Support
90%
  • Installing, configuring and troubleshooting computer hardware, software, systems, networks, printers and scanners.
  • Monitoring and maintaining computer systems and networks.
  • Responding in a timely manner to service issues and requests.
  • Providing technical support across the company.
  • Setting up accounts for new users and resolving password issues.
  • Repairing and replacing equipment as necessary.
  • Testing new technology.
  • Training junior staff members as may be required.
  • Support Levels: L1/L2/L3
Backup and Security
75%
Cloud Technologies
70%
Database
65%
UX/UI Interface & Form Design
60%
  • IT Service Desk and Ticketing Systems: ManageEngine, Freshdesk, Zendesk, HESK
  • Vulnerability Scanner: Tenable Nessus Essentials
  • Windows Servers: 2008 – 2019
  • OS : Windows 7 – 11, Ubuntu (Basics), MacOS
  • Networking: Basics
  • Scripting: Powershell, CMD (Using AI)
  • Cisco CUCM, Yeastar S100, XORCOM, Avaya IP Office
  • RUCKUS Zone Director, Ubiquiti UniFi
  • Microsoft Teams, Zoom, Cisco WebEx
  • Citrix Systems / Citrix Workspace
  • Web Technologies: WordPress, Web Hosting
  • Mobile Troubleshooting: Android, iOS
WEB DESIGN & DEVELOPMENT

Simple and minimal Web Design using WordPress.

IT SUPPORT

Providing IT Support Training & assistance by phone or remote connection.

REPAIRS & MAINTENANCE

PC & Laptop minor repairs. PS4, PS5 & Xbox servicing (cleaning).

Testimonials

What people say

I wanted to use my old laptop again after 2 years, but I completely forgot the password. I could not recover my lost password and other repair shops were charging too much for this simple thing. So, I contacted Rohan and he unlocked my profile for the cheapest price and got a free cleaning and maintenance on the laptop. From now on, I always contact him first for any issues on my devices. Definitely recommended.

Nandinee Ruchaya

Client

I sent my new laptop to configure and to install the necessary software to meet my requirements. I got the laptop in 1 day itself. His service is the best and he is very professional. He is always my number one contact person for any IT issues. Whether it be IT Support, repairs & fix or cleaning & maintenance, he never let me down. Highly recommended.

Ashwinee Dadool

Client

I contacted Rohan to clean and perform a servicing on my PlayStation 4 as it was having some issues which prevented me from using it like normal. Thanks to him, I can now enjoy my gaming session without interruption. He also provides remote support whenever I have issues on my gaming pc. His rates are very reasonable and still got a small discount on his services. I recommend to contact him for your IT related issues. He did a great job.

Satyajeet Kulpy

Client

I sent my new laptop to be configured and to install the necessary apps and software and I got it on the same day. Furthermore, I get free support whenever I am having issues with my laptop. I definitely recommend him for the best and cheapest price for his services.

Avishek Gokool

Client

I would really recommend it to anyone looking for a good servicing for their consoles and laptops. Had my PS4 cleaned once and gave it back to me looking brand new. Also had my laptop repaired for a very cheap price.

Ashnill Angnoo

Client

Greetings visitor. You have a question for me? You have a custom job for me? Please contact me.


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